Easy Return & Exchange


Kawaii Kids strives to provide you with products that are of the highest quality. But if for any reason you are unhappy with the items you receive, they can be returned for an exchange or refund. Items must have original tags attached and be unworn or unused and returned within 14 days from date of purchase.

 

Contact us before sending any items back: please do not send anything back without any communication prior.

If you have purchased an incorrect size, please contact us at kawaiikids@live.com.au to see if we can work out an exchange.

Exchanges: Return the items to be exchanged. Please include a self-addressed prepaid satchel for your new items to be returned in. Original delivery charges will not be refunded.

Returns: Return the items to be refunded. You will be credited for the items (less delivery) as soon as they are received in original condition.

Damaged/Faulty Items: At Kawaii Kids, all items are carefully checked prior to dispatch. However, if merchandise is found to be defective, please contact us to discuss your options.

Out of Stock/Back Orders: From time to time, due to unforeseen circumstances, items may be out of stock. Should this happen, you will be contacted immediately to notify you of this. Should this occur, you will be given the opportunity to cancel your order, choose an alternate product or back order your item (where possible).

Occasionally, some items will not have swing tags attached. This allows us to purchase at a discounted price, and we can then pass these discounts onto you.

Please Note: discounted and sale items (including discount code sales) cannot be exchanged unless faulty. Please choose carefully.

In regards to unpaid orders, items will be returned to stock if payment is not made within 7 days.

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Washing Instructions: as most of our clothing is imported, the tags are usually in a foreign language. We recommend to wash items on a normal cold wash and line dry. A warm tumble dry is generally suitable for most items, but do keep in mind that a hot setting will most likely shrink the clothing. Occasionally some items will be dry clean only, and will be written on the listings.