Refund policy

Kawaii Kids strives to provide you with products that are of the highest quality. But if for any reason you are unhappy with the items you receive, they can be returned for a store credit or refund.

Items must have original tags attached, be undamaged, unworn/unused and return requested within 30 days from date of purchase.

SALE ITEMS ARE FINAL. NO RETURNS.

Simply request your item/s to be returned through your customer account. Follow steps and we will be in touch via when we view your return request.

Return Delivery for items is a flat $9.95

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Alternatively, please contact us on 0497005450 or hello@kawaiikids.com.au and one of us can help!

Exchanges: Return the items to be exchanged. Please include a self-addressed prepaid satchel for your new items to be returned in. Original delivery charges will not be refunded.

Returns: Return the items to be refunded. You will be credited for the items (less delivery) as soon as they are received in original condition.

Damaged/Faulty Items: At Kawaii Kids, all items are carefully checked prior to dispatch. However, if merchandise is found to be defective, please contact us to discuss your options.

Out of Stock/Back Orders: From time to time, due to unforeseen circumstances, items may be out of stock. Should this happen, you will be contacted immediately to notify you of this. Should this occur, you will be given the opportunity to cancel your order, choose an alternate product or back order your item (where possible).

Please Note: discounted and sale items (including discount code sales) cannot be exchanged unless faulty. Please choose carefully.

In regards to unpaid orders, items will be returned to stock if payment is not made within 3 days.